Items damaged during shipment
What do I do if my order is damaged or lost? Mer... soon as UPS notifies us of the status of the clai...
- Order Status
Where is my order? To check the status of your ord...
- Order Status
What is the status of my order? Please go to the...
- Delivery time for orders
When will I receive my merchandise? Orders are shipped within 48 ...rders are shipped within 48 hours of your placing them; this does n...this does not include the day you order, weekends, or holidays. For...
- Split shipment of orders
Do you split ship orders? Because we ship from multiple locations, your order may be split into more than one box/delivery. It is possible to receive multiple boxes on different days for the same or...
- Do you Ship partial orders?
Do you ship partial orders? If for any reason we are unable to fill your order completely, we will...ll make a judgment on whether to ship the balance of the order or cancel the order completely. For e...
- Rush shipment/Same day shipping of orders
Do you offer rush shipping? We offer same day shipping for Next Day and 2nd Day Air orders placed be...
- Shipping Dates / Guaranteed Ship Date?
Can I get a guaranteed shipping date? Your order goes immediately into the system for shipping and, ...ect, 2nd day air, and Next Day do not include day of order, weekends or holidays as shipping days. N...
- Usage of Customer's Email Address
Why do you need my email address? CostumesInc.com is a privately ...m is a privately owned subsidiary of Maven Enterprises Inc. We at C...ny may contact you regarding your order or delivery of your package...
- Credit Verification
Why did you ask for a copy of my credit card for verification? If... that you are in fact placing the order and have possession of the ...
- Faxing of Orders
If I don't want to use a credit card online can I still order? Yes, you may order by fax, email or regular mail. We do not accept phone orders. You can place your order online as if you were plannin...
- Cancellation of Orders
Can I cancel my order? Once an order has been placed it can not b... not be canceled or changed. Many of our warehouses process orders ...
- Purchase orders
Do you accept purchase orders? Yes, we accept purchase orders from schools. Please place your order on line and choose fax form to print it. Fax your order form along with your purchase order to 866...
- Ordering by Mail
Can I place my order by mail? Using this method, you would fill o... the order completely but instead of choosing a credit card from th...
- Accepted Payment methods
...must use a credit card. Orders placed by snail mail may use a credit card, certified check or money order, personal check or business check. International orders not using credit cards must pay with a...
- Defective items
What if my merchandise is defective? We will be happy to replace any item that is defective (pleas... for the exchange.If an item is missing from your order please e-mail us at info@costumesinc.com and...
- Ordering Options
How do I order online? Orders may be placed online via our secure order form. Choose the item you would like to purchase, then click on the check out button. Follow the user-friendly prompts to co...
- Mail Order
What address do I send my order form and payment to if I want to order by mail? Contact us with th...
- Minimum Order Fee
Is there an order minimum? Our minimum order is $19.99. Orders less than this may incur an additi...than this may incur an additional handling charge of $2.50.
- Arrival of Out of Stock items
How long will it take to get an out of stock item? Items arrive at various times and it is impossi... asks for your email address to notify of instock status.