Returning Closeouts
Can I return a closeout item? All closeout items are final sales and sold in an “as is” condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of c...
- Items damaged during shipment
What do I do if my order is damaged or lost? Merchandise that arrives in a damaged condition should immediately be referred to the shipping company. UPS is our usual carrier. They can be contacted b...
- Damages during Shipping
Who handles damages during shipping? All items are inspected prior to shipping. Any item found damaged upon arrival requires a claim to be filed with the carrier, by the customer. If your package ...
- Merchandise Return/Exchange Policy
...exchange an item that I have purchased? Merchandise Returns and Exchanges – The majority of items sold by CostumesInc may be returned for a refund less a 15% restocking fee (not including ship...
- Return Policy for closeout items
Can I return a close out item? All closeout items are final sales. The items are "as is" and heavily discounted. There are no returns, refunds, or merchandise exchanges on close out items.
- Defective items
...ve? We will be happy to replace any item that is defective (please see our shipping info page for items damaged in shipping). Defective merchandise can be exchanged in the same method as our other e...
- Arrival of Out of Stock items
How long will it take to get an out of stock item? Items arrive at various times and it is impossible for us to give an approximate time for individual products. The fastest way to find out when an ...
- Quantity of available items
How can I tell if you have a large quantity of an item in stock? The majority of our inventory is live. If an item is showing "in stock" then we have it for immediate shipping. The site will only al...
- Pre-Ordering of items
Can I pre-order items? We offer advance ordering on selected items. Items will have "preorder-not in stock at this time" in the availability section. Your order will be placed in our advanced orderi...
- Closeouts and Final Sales
What is a closeout item? All closeout items are final sales and sold in an “as is” condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of closeo...