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en-ushttp://support.costumesinc.com/kbActiveKB NXhelpdesk@costumesinc.comSun, 22 Nov 2009 11:54:13 CST20http://support.costumesinc.com/kb/questions/80/Mail Order
http://support.costumesinc.com/kb/questions/80/
What address do I send my order form and payment to if I want to order by mail?Contact us with the support form form for detailsjeff mayerFri, 10 Oct 2008 17:54:11 GMThttp://support.costumesinc.com/kb/questions/71/Merchandise Return/Exchange Policy
http://support.costumesinc.com/kb/questions/71/
Can I return or exchange an item that I have purchased? Merchandise Returns and Exchanges – The majority of items sold by CostumesInc may be returned for a refund less a 15% restocking fee ...jeff mayerFri, 03 Oct 2008 04:40:49 GMThttp://support.costumesinc.com/kb/questions/76/Defective items
http://support.costumesinc.com/kb/questions/76/
What if my merchandise is defective? We will be happy to replace any item that is defective (please see our shipping info page for items damaged in shipping). Defective merchandise can be exchang ...jeff mayerThu, 05 Jun 2008 03:58:16 GMThttp://support.costumesinc.com/kb/questions/74/Accepted Payment methods
http://support.costumesinc.com/kb/questions/74/
What are the different payment options? Orders placed on-line may be purchased with Master Card, Visa, American Express or Discover Card. Orders placed via fax or email must use a credit card. Or ...jeff mayerThu, 05 Jun 2008 03:58:12 GMThttp://support.costumesinc.com/kb/questions/72/Purchase orders
http://support.costumesinc.com/kb/questions/72/
Do you accept purchase orders? Yes, we accept purchase orders from schools. Please place your order on line and choose fax form to print it. Fax your order form along with your purchase order to ...jeff mayerThu, 05 Jun 2008 03:58:07 GMThttp://support.costumesinc.com/kb/questions/87/Electronic Payment
http://support.costumesinc.com/kb/questions/87/
Do you accept electronic checks or bank transfers as a form of payment? We do not accept electronic checks or bank transfers as forms of payment.jeff mayerThu, 05 Jun 2008 03:58:02 GMThttp://support.costumesinc.com/kb/questions/70/Cancellation of Orders
http://support.costumesinc.com/kb/questions/70/
Can I cancel my order? Once an order has been placed it can not be canceled or changed. Many of our warehouses process orders immediately and can not pull an order from the production line. Order ...jeff mayerThu, 05 Jun 2008 03:57:57 GMThttp://support.costumesinc.com/kb/questions/85/Bank Code
http://support.costumesinc.com/kb/questions/85/
Why do you need my bank code? The bank code on your credit card is used by the credit card processing companies to verify ownership of your credit card.jeff mayerThu, 05 Jun 2008 03:57:51 GMThttp://support.costumesinc.com/kb/questions/68/Faxing of Orders
http://support.costumesinc.com/kb/questions/68/
If I don't want to use a credit card online can I still order? Yes, you may order by fax, email or regular mail. We do not accept phone orders. You can place your order online as if you were plan ...jeff mayerThu, 05 Jun 2008 03:57:45 GMThttp://support.costumesinc.com/kb/questions/83/Credit Cards
http://support.costumesinc.com/kb/questions/83/
What credit cards do you accept? Orders placed online and by fax may pay using Master Card, Visa, American Express and Discover. International Customers whose credit card banks do not support AVS ...jeff mayerThu, 05 Jun 2008 03:57:39 GMThttp://support.costumesinc.com/kb/questions/66/Damages during Shipping
http://support.costumesinc.com/kb/questions/66/
Who handles damages during shipping? All items are inspected prior to shipping. Any item found damaged upon arrival requires a claim to be filed with the carrier, by the customer. If your packa ...jeff mayerThu, 05 Jun 2008 03:57:31 GMThttp://support.costumesinc.com/kb/questions/81/Minimum Order Fee
http://support.costumesinc.com/kb/questions/81/
Is there an order minimum? Our minimum order is $19.99. Orders less than this may incur an additional handling charge of $2.50.jeff mayerThu, 05 Jun 2008 03:57:25 GMThttp://support.costumesinc.com/kb/questions/79/Fax Orders
http://support.costumesinc.com/kb/questions/79/
What is your fax number? Our fax number is 877-92-GHOUL.jeff mayerThu, 05 Jun 2008 03:56:54 GMThttp://support.costumesinc.com/kb/questions/78/Ordering Options
http://support.costumesinc.com/kb/questions/78/
How do I order online? Orders may be placed online via our secure order form. Choose the item you would like to purchase, then click on the check out button. Follow the user-friendly prompts to ...jeff mayerThu, 05 Jun 2008 03:56:49 GMThttp://support.costumesinc.com/kb/questions/77/Bank Code Location
http://support.costumesinc.com/kb/questions/77/
What is a bank code? The 3 digit bank code is located on the back of your credit card in the signature space if you are using a Master Card, Visa or Discover credit card. It is the last 3 digits ...jeff mayerThu, 05 Jun 2008 03:56:45 GMThttp://support.costumesinc.com/kb/questions/75/Return Policy for closeout items
http://support.costumesinc.com/kb/questions/75/
Can I return a close out item? All closeout items are final sales. The items are "as is" and heavily discounted. There are no returns, refunds, or merchandise exchanges on close out items.jeff mayerThu, 05 Jun 2008 03:56:43 GMThttp://support.costumesinc.com/kb/questions/73/Ordering by Mail
http://support.costumesinc.com/kb/questions/73/
Can I place my order by mail? Using this method, you would fill out the order completely but instead of choosing a credit card from the menu you would choose "fax". Click continue and an order fo ...jeff mayerThu, 05 Jun 2008 03:56:41 GMThttp://support.costumesinc.com/kb/questions/88/Contact
http://support.costumesinc.com/kb/questions/88/
Can I contact customer service at (877)92-GHOST? (877)92-GHOST is a comment messaging system. It is not a customer service contact line.jeff mayerThu, 05 Jun 2008 03:56:38 GMThttp://support.costumesinc.com/kb/questions/86/Retail Locations
http://support.costumesinc.com/kb/questions/86/
Do you have retail stores? We do not have retail locations. Please feel free to shop via our secure website.jeff mayerThu, 05 Jun 2008 03:56:31 GMThttp://support.costumesinc.com/kb/questions/69/Order Status
http://support.costumesinc.com/kb/questions/69/
What is the status of my order? Please go to the order status page to track the progress of your order. The button for this feature is located on the top bar of each page. Your order number is lo ...jeff mayerThu, 05 Jun 2008 03:56:28 GMT