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http://support.costumesinc.com/kb en-us http://support.costumesinc.com/kb ActiveKB NX helpdesk@costumesinc.com Sun, 22 Nov 2009 11:56:34 CST 20 http://support.costumesinc.com/kb/questions/12/ http://support.costumesinc.com/kb/questions/12/ When will I receive my merchandise? Orders are shipped within 48 hours of your placing them; this does not include the day you order, weekends, or holidays. For faster service please see our rush ... jeff mayer Wed, 22 Apr 2009 18:16:47 GMT http://support.costumesinc.com/kb/questions/21/ http://support.costumesinc.com/kb/questions/21/ Where is my order?To check the status of your order click on "order status" which is located on the blue header bar at the top of the home page. You can use your order number and other informatio ... jeff mayer Fri, 03 Oct 2008 17:17:18 GMT http://support.costumesinc.com/kb/questions/19/ http://support.costumesinc.com/kb/questions/19/ Where do your orders ship from? We ship from locations in Colorado, Massachusetts, California, New Jersey, South Carolina, New York, and Utah. The majority of our product are shipped from Colorado. jeff mayer Thu, 05 Jun 2008 03:34:23 GMT http://support.costumesinc.com/kb/questions/14/ http://support.costumesinc.com/kb/questions/14/ Do you ship partial orders? If for any reason we are unable to fill your order completely, we will notify you by email. If we do not receive a response from you within 48 hours we will make a jud ... jeff mayer Thu, 05 Jun 2008 03:34:20 GMT http://support.costumesinc.com/kb/questions/16/ http://support.costumesinc.com/kb/questions/16/ Do you offer rush shipping?We offer same day shipping for Next Day and 2nd Day Air orders placed before 12:00PM EST for a $10.00 service charge. Next Day orders placed before 9:00AM EST ship the s ... jeff mayer Thu, 05 Jun 2008 03:34:18 GMT http://support.costumesinc.com/kb/questions/18/ http://support.costumesinc.com/kb/questions/18/ Do you ship orders outside of the United States?Please select your country from our list on the shipping rates page to view the different methods of shipping and their costs. http://www.cost ... jeff mayer Thu, 05 Jun 2008 03:34:16 GMT http://support.costumesinc.com/kb/questions/20/ http://support.costumesinc.com/kb/questions/20/ Can I get a guaranteed shipping date?Your order goes immediately into the system for shipping and, depending on the location it is shipping from, will ship either that day or within 48 hours. Actu ... jeff mayer Thu, 05 Jun 2008 03:34:13 GMT http://support.costumesinc.com/kb/questions/22/ http://support.costumesinc.com/kb/questions/22/ Can I track my package if it was shipped through the United States Postal Service? Packages shipped thorugh the USPS are not trackable. We may be able to provide you with proof of shipping, but ... jeff mayer Thu, 05 Jun 2008 03:34:12 GMT http://support.costumesinc.com/kb/questions/13/ http://support.costumesinc.com/kb/questions/13/ Do you split ship orders? Because we ship from multiple locations, your order may be split into more than one box/delivery. It is possible to receive multiple boxes on different days for the same ... jeff mayer Thu, 05 Jun 2008 03:34:09 GMT http://support.costumesinc.com/kb/questions/15/ http://support.costumesinc.com/kb/questions/15/ What do I do if my order is damaged or lost? Merchandise that arrives in a damaged condition should immediately be referred to the shipping company. UPS is our usual carrier. They can be contacte ... jeff mayer Thu, 05 Jun 2008 03:34:07 GMT http://support.costumesinc.com/kb/questions/17/ http://support.costumesinc.com/kb/questions/17/ Do you ship to APO/FPO destinations?Yes, we will ship to APO/FPO, P.O. Boxes and Internationally. Orders ship via USPS can not be guaranteed a delivery date and do not receive tracking notificatio ... jeff mayer Thu, 05 Jun 2008 03:34:04 GMT