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http://support.costumesinc.com/kb en-us http://support.costumesinc.com/kb ActiveKB NX helpdesk@costumesinc.com Sun, 22 Nov 2009 12:04:13 CST 20 http://support.costumesinc.com/kb/questions/64/ http://support.costumesinc.com/kb/questions/64/ Do you have a customer service telephone number? All customer service inquiries must come through our customer service ticket system. All issues requiring a response from a customer service repr ... jeff mayer Fri, 03 Oct 2008 04:42:16 GMT http://support.costumesinc.com/kb/questions/19/ http://support.costumesinc.com/kb/questions/19/ Where do your orders ship from? We ship from locations in Colorado, Massachusetts, California, New Jersey, South Carolina, New York, and Utah. The majority of our product are shipped from Colorado. jeff mayer Thu, 05 Jun 2008 03:34:23 GMT http://support.costumesinc.com/kb/questions/12/ http://support.costumesinc.com/kb/questions/12/ When will I receive my merchandise? Orders are shipped within 48 hours of your placing them; this does not include the day you order, weekends, or holidays. For faster service please see our rush ... jeff mayer Wed, 22 Apr 2009 18:16:47 GMT http://support.costumesinc.com/kb/questions/60/ http://support.costumesinc.com/kb/questions/60/ Costumes Inc. no longer operates a retail store. We decided to only sell merchandise via our web site. jeff mayer Fri, 10 Oct 2008 17:55:33 GMT http://support.costumesinc.com/kb/questions/71/ http://support.costumesinc.com/kb/questions/71/ Can I return or exchange an item that I have purchased? Merchandise Returns and Exchanges – The majority of items sold by CostumesInc may be returned for a refund less a 15% restocking fee ... jeff mayer Fri, 03 Oct 2008 04:40:49 GMT http://support.costumesinc.com/kb/questions/21/ http://support.costumesinc.com/kb/questions/21/ Where is my order?To check the status of your order click on "order status" which is located on the blue header bar at the top of the home page. You can use your order number and other informatio ... jeff mayer Fri, 03 Oct 2008 17:17:18 GMT http://support.costumesinc.com/kb/questions/18/ http://support.costumesinc.com/kb/questions/18/ Do you ship orders outside of the United States?Please select your country from our list on the shipping rates page to view the different methods of shipping and their costs. http://www.cost ... jeff mayer Thu, 05 Jun 2008 03:34:16 GMT http://support.costumesinc.com/kb/questions/65/ http://support.costumesinc.com/kb/questions/65/ What payment options are available?\ Orders placed online and by fax may pay using Master Card, Visa, American Express, Military Star Card for Centric Mall Customers, and Discover. Customers plac ... jeff mayer Fri, 10 Oct 2008 17:57:08 GMT http://support.costumesinc.com/kb/questions/50/ http://support.costumesinc.com/kb/questions/50/ How do I know that the item will fit? Sizing charts are attached to each product based on that manufacturers specifications. To view the chart open the costume you are interested in and scroll do ... jeff mayer Thu, 05 Jun 2008 03:51:28 GMT http://support.costumesinc.com/kb/questions/70/ http://support.costumesinc.com/kb/questions/70/ Can I cancel my order? Once an order has been placed it can not be canceled or changed. Many of our warehouses process orders immediately and can not pull an order from the production line. Order ... jeff mayer Thu, 05 Jun 2008 03:57:57 GMT