Payment Options
What payment options are available?\ Orders placed online and by fax may pay using Master Card, Visa, American Express, Military Star Card for Centric Mall Customers, and Discover. Customers placing orders via U.S. Mail may pay by credit card, certified check or money order. To do so place the o ...
- Retail Store Location
Costumes Inc. no longer operates a retail store. We decided to only sell merchandise via our web site.
- Customer Service Contact
Do you have a customer service telephone number? All customer service inquiries must come through our customer service ticket system. All issues requiring a response from a customer service representative must be sent through the ticket system form.
- Size Chart Information
How do I know that the item will fit? Sizing charts are attached to each product based on that manufacturers specifications. To view the chart open the costume you are interested in and scroll down the page to access the link under the description of the item. Not all manufacturers have detailed ...
- Quantity of available items
How can I tell if you have a large quantity of an item in stock? The majority of our inventory is live. If an item is showing "in stock" then we have it for immediate shipping. The site will only allow you to order up to the quantity we have available. If for some reason there is an error in our ...
- Returning Closeouts
Can I return a closeout item? All closeout items are final sales and sold in an “as is” condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of closeouts are items we have discontinued from our store line and may have previously been opened. W ...
- Saturday Delivery Availability
Can I get my order on Saturday? Requests for Saturday delivery are an option if your area offers UPS Saturday delivery. The cost for this service varies greatly. Please choose Next Day service in the shipping section of the order. In the comments section of the order note that you are requesting ...
- Pre-Ordering of items
Can I pre-order items? We offer advance ordering on selected items. Items will have "preorder-not in stock at this time" in the availability section. Your order will be placed in our advanced ordering section and when the product comes into inventory it will be immediately shipped out. You can n ...
- Discounts for Military
Do you offer discounts for members of the military? A discount is available for members of the military that shop via the Centric Mall at http://www.centricmall.com site.
- Arrival of Out of Stock items
How long will it take to get an out of stock item? Items arrive at various times and it is impossible for us to give an approximate time for individual products. The fastest way to find out when an item will be available is to request an email notification that it is in stock. You may do this by ...
- Shoe Sizes
How are costume shoes sized? Some of our costume shoes come in regular shoe sizes. Most of our shoes are "one size fits most". For example, clown shoes are a one size fits most. They can be worn with extra socks, slippers or light weight shoes inside for a snugger fit. Or left as is to "flop" wh ...
- Cancellation
Can I cancel my order? Orders cannot be cancelled once they are placed.
- Closeouts and Final Sales
What is a closeout item? All closeout items are final sales and sold in an “as is” condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of closeouts are items we have discontinued from our store line and may have previously been opened. We do ...
- Gift Certificates
Do you sell gift certificates? We offer gift certificates in $25.00, $50.00, $75.00 and $100.00 denominations. They are located in our decorations and other stuff section. Gift Certificates may only be purchased online with a credit card or e-check. When ordering the gift certificate you will be ...
- Minimum order fee
Is there a minimun order or handling charge? Our minimum order is $19.99. Orders less then this may incur an additional handling charge of $2.50.
