Mail Order
What address do I send my order form and payment to if I want to order by mail? Contact us with the support form form for details
- Merchandise Return/Exchange Policy
Can I return or exchange an item that I have purchased? Merchandise Returns and Exchanges – The majority of items sold by CostumesInc may be returned for a refund less a 15% restocking fee (not including shipping charges). Or customers may choose to receive a store credit for the full amou ...
- Defective items
What if my merchandise is defective? We will be happy to replace any item that is defective (please see our shipping info page for items damaged in shipping). Defective merchandise can be exchanged in the same method as our other exchanges. Please go to our exchange request page and fill out the ...
- Accepted Payment methods
What are the different payment options? Orders placed on-line may be purchased with Master Card, Visa, American Express or Discover Card. Orders placed via fax or email must use a credit card. Orders placed by snail mail may use a credit card, certified check or money order, personal check or bu ...
- Purchase orders
Do you accept purchase orders? Yes, we accept purchase orders from schools. Please place your order on line and choose fax form to print it. Fax your order form along with your purchase order to 866-822-2962.
- Electronic Payment
Do you accept electronic checks or bank transfers as a form of payment? We do not accept electronic checks or bank transfers as forms of payment.
- Cancellation of Orders
Can I cancel my order? Once an order has been placed it can not be canceled or changed. Many of our warehouses process orders immediately and can not pull an order from the production line. Orders that are returned or refused at time of delivery will incur a 20% restocking fee and be responsible ...
- Bank Code
Why do you need my bank code? The bank code on your credit card is used by the credit card processing companies to verify ownership of your credit card.
- Faxing of Orders
If I don't want to use a credit card online can I still order? Yes, you may order by fax, email or regular mail. We do not accept phone orders. You can place your order online as if you were planning on using a credit card. When you get to the part where you choose which card, hit the card logo ...
- Credit Cards
What credit cards do you accept? Orders placed online and by fax may pay using Master Card, Visa, American Express and Discover. International Customers whose credit card banks do not support AVS will be required to provide documentation verifying their credit card ownership. If an International ...
- Damages during Shipping
Who handles damages during shipping? All items are inspected prior to shipping. Any item found damaged upon arrival requires a claim to be filed with the carrier, by the customer. If your package is received damaged or you find upon opening the box that the merchandise is damaged please contact ...
- Minimum Order Fee
Is there an order minimum? Our minimum order is $19.99. Orders less than this may incur an additional handling charge of $2.50.
- Fax Orders
What is your fax number? Our fax number is 877-92-GHOUL.
- Ordering Options
How do I order online? Orders may be placed online via our secure order form. Choose the item you would like to purchase, then click on the check out button. Follow the user-friendly prompts to complete your order.
- Bank Code Location
What is a bank code? The 3 digit bank code is located on the back of your credit card in the signature space if you are using a Master Card, Visa or Discover credit card. It is the last 3 digits listed. For American Express uses the 4 digit code is located on the front of the card in small non-r ...
- Return Policy for closeout items
Can I return a close out item? All closeout items are final sales. The items are "as is" and heavily discounted. There are no returns, refunds, or merchandise exchanges on close out items.
- Ordering by Mail
Can I place my order by mail? Using this method, you would fill out the order completely but instead of choosing a credit card from the menu you would choose "fax". Click continue and an order form will appear for you to print. After printing your order form, you would mail it along with your cr ...
- Contact
Can I contact customer service at (877)92-GHOST? (877)92-GHOST is a comment messaging system. It is not a customer service contact line.
- Retail Locations
Do you have retail stores? We do not have retail locations. Please feel free to shop via our secure website.
- Order Status
What is the status of my order? Please go to the order status page to track the progress of your order. The button for this feature is located on the top bar of each page. Your order number is located on your receipt.
